Papa Murphy's | Take 'N' Bake Pizza

I feel compelled to write a review in support of this Papa Murphy's location. We ordered four to seven pizzas a week from the Erie location and the orders are always ready on time and with high quality. This year, when Halloween landed on their Tuesday special, it was clear that the app system had no way to throttle orders and the orders completely overwhelmed this location. When I arrived at 4 pm the line was out the door. There could not have been more people working. Every staff member was racing to try to help people as best they could. Amazingly, the staff remained positive and helpful in the face of an astounding amount of entitlement from many of the customers in the room. I was watching them come up with creative solutions to organize orders and help people out. It was really impressive. The Papa Murphy's app should be able to prevent a single location from being completely overwhelmed with orders. There is a physical limit to the number of pizzas that a group of people can make in a single building. I'm confident this team made that many pizzas and probably a few more. I look forward to continuing to support this location for many years to come.

Normally, I love Papa Murphy’s pizza, especially the thin crust. Today I ordered Papa Murphy’s big stuffed crust pizza. It was horrendously big. Very difficult to cook and had way too much crust. Doesn’t look anything like the pictures in the advertisement the pizza itself was 2 inches thick. The ingredients are good. However, this type of pizza just wasn’t for my liking and I Love Pizza!!

Normally Papa Murphy’s is our go to pizza place. We have been doing online orders and I stop and pick them up on my way home. Tonight, Oct 31st, I stopped to pick up my pizzas that I ordered at 7:30 this morning and the line to check in for online orders was out the door, into the parking lot, almost sticking out into traffic. And, even though my order was tagged as complete in the app for my 4:00 pickup, when I arrived at 4:30 to pick it up, the pizzas weren’t even made!! The whole point of online orders, especially on a super busy night like Halloween, is to get people in and out of your location fast. This was completely ridiculous and was not what I have come to expect from this Papa Murphy’s location. In the past, they had racks for the online orders and it was literally no waiting. Very poorly done for a location that has been around for many Halloweens.

I love Papa Murphy's and its normally excellent. But I ordered online from the Erie location and I was surprised at the lack of topping on my stuffed pizza. I didn't notice walking out because it was stacked under the other pizzas I ordered. Normally it looks similar to the pictures on the website, but I also ordered from a different location.

Ordered early for Halloween special, it's a nightmare. Not like they couldn't see this coming. "Manager" should be let go